Return & Refund Policy

At Fetdom, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities regarding returns and refunds.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in the original packaging.
• Include all accessories, manuals, and components (if applicable).
• Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items may not be eligible for return:

• Items marked as final sale or non-refundable.
• Gift cards.
• Personalized or custom-made products.
• Products damaged through misuse, negligence, or improper handling by the customer.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

We will review your request and work to provide an appropriate resolution, including replacement, exchange, or refund where applicable.

Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and reason for the return.
3. Follow the return instructions provided by our team.
4. Ship the item back using the instructions provided.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or the return is due to our mistake.

We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 2 business days.

Refunds will be issued to the original payment method used during purchase.

Depending on your financial institution or payment provider, it may take additional time for the refunded amount to appear in your account.

Exchanges

We may offer exchanges for eligible products when available. If you would like to exchange an item, please contact our customer support team for assistance.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a return, please contact us:

Fetdom

Website: https://fetdom.shop/

Contact Page: https://fetdom.shop/contact-us/

Email: support@fetdom.com

Phone: +1 541 447 6429

Address: 170 N Main St, Prineville, OR 97754, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our Contact Us page for immediate assistance.